Privacy Policy

The purpose of this privacy policy is to set out how we use personal information that we may obtain about you. By purchasing any goods or services provided by My Learning Cloud on this website and by using the My Learning Cloud website generally you agree to this use.

My Learning Cloud is run and operated by YOU Trading Limited (registered in England No. 8191627) a wholly owned subsidiary of The YOU Trust which is registered in England No. 1898188 and a registered charity No.291489.

We may collect and process the following data about you: information that you provide by filling in forms on our site (“our site”). This includes information provided at the time of purchasing goods or services from us. We may also ask you for information [when you enter a competition or promotion sponsored by us, and] when you report a problem with our site; if you contact us, we may keep a record of that correspondence; we may also ask you to complete surveys that we use for research purposes, although you do not have to respond to them; details of transactions you carry out through our site and of the fulfillment of your orders; details of your visits to our site including, but not limited to, traffic data, location data, weblogs and other communication data, whether this is required for our own billing purposes or otherwise and the resources that you access;

Please note that in certain circumstances, we may ask you to provide additional information about yourself, we will only ask for this in order to supply or fit the most appropriate product to meet your needs or to help support us to resolve any issues you may be experiencing.

IP addresses and cookies

We may collect information about your computer, including where available your IP address, operating system and browser type, for system administration and to report aggregate information to our advertisers.

This is statistical data about our users’ browsing actions and patterns, and does not identify any individual. For the same reason, we may obtain information about your general internet usage by using a cookie file which is stored on the hard drive of your computer.

Cookies contain information that is transferred to your computer’s hard drive. They help us to improve our site and to deliver a better and more personalised service. They enable us:

You may refuse to accept cookies by activating the setting on your browser which allows you to refuse the setting of cookies. However, if you select this setting you may be unable to access certain parts of our site. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies when you log on to our site. Please note that our advertisers may also use cookies, over which we have no control.

Where we store your personal data

All information you provide to us is stored on our secure servers. All personal data will be subject to encryption using SSL technology or its equivalent. Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk.

Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

Uses made of the information

We use information held about you in the following ways: to ensure that content from our site is presented in the most effective manner for you and for your computer; to provide you with information, products or services that you request from us or which we feel may interest you, where you have consented to be contacted for such purposes; to carry out our obligations arising from any contracts entered into between you and us; to allow you to participate in interactive features of our service, when you choose to do so; to notify you about changes to our service.

Disclosure of your information

We may exchange information with other companies and organisations for the purposes of fraud protection and credit risk reduction.

Your rights

You have the right to ask us not to process your personal data for marketing purposes. We will usually inform you (before collecting your data) if we intend to use your data for such purposes or if we intend to disclose your information to any third party for such purposes. You can exercise your right to prevent such processing by checking certain boxes on the forms we use to collect your data.

Access to information

The Freedom of Information Act gives you the right to access information held about you. Your right of access can be exercised in accordance with the Act. Any access request may be subject to a fee of £10 to meet our costs in providing you with details of the information we hold about you.

Changes to our privacy policy

Any changes we may make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by e-mail.


Questions, comments and requests regarding this privacy policy are welcomed and should be addressed to The Company Secretary, YOU Trading, South Wing, Admiral House, 43 High Street, Fareham, Hampshire PO16 7BQ.

Consents to Receive Direct Marketing Material

We will send you information or contact you about goods and services which may be of interest to you unless you ask us not to do so. We will not disclose your personal data to third parties so that they can provide you with information about their goods or services.

Copyright © 2016 My Learning Cloud